Privacy policy

Last updated 22 October 2026

This policy explains how Longtek Pty Ltd (ABN 37 670 334 451), trading as Builderful ("we", "us"), handles personal information when you use builderful.com.au, the Builderful app and related services (the "Service"). We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. The short version

• We read public development applications published by councils and planning authorities, and turn them into facts about building projects.
• On lead lists we show business contacts only: designers, architects, builders, consultants and company applicants acting in a business capacity.
• We do not sell or share a homeowner's contact details. A homeowner's details go to a builder or trade only after that homeowner claims their project and accepts that pro's request.
• We do not cold-call, text or email homeowners.
• You can ask us to hide a project, or access, correct or delete your information, at any time.

2. What we collect

From public planning records. Project details from development applications and related documents published by councils and state authorities (for example address, description, dwellings, floor area, storeys, estimated value, decision and dates). Records can also name people and businesses. We use business contact details of professionals and company applicants acting in a business capacity. We do not display the personal contact details of private individuals (such as homeowners) on lead lists.

From you, when you use the Service.

• Pros (trades, builders, suppliers): name, business name, ABN, licence and insurance details you provide for verification, service areas, contact details, account and billing information.
• Homeowners who claim a project: name, mobile number, email, the project you claim, the trades and number of builders you want, and your choices about who may contact you.
• DA Tracker users: the DA reference you track and the email or mobile number for alerts.
• Report and data customers: contact, billing and order details.
• Everyone: messages you send us and basic technical information (device, browser, pages viewed, approximate location from IP) to run and secure the Service.

Payments. Card payments are processed by Stripe. We receive limited payment details (such as card brand and last four digits). We do not store full card numbers.

3. How we use it

• To provide the Service: build lead lists, match claimed projects with pros, send DA Tracker alerts, produce reports and data products.
• To verify pros (licence, insurance, ABN checks against public registers).
• To process payments, provide support and send service messages.
• To keep the Service secure and prevent fraud or misuse.
• To improve the Service using aggregated or de-identified information that does not identify you.
• To comply with the law.

We send marketing only to people who have agreed to receive it or where the Spam Act 2003 permits, and every marketing message has an unsubscribe option.

4. Who we share it with

• Pros you choose (homeowners): after you claim a project, we share your name and contact details only with the builders and trades whose requests you accept.
• Homeowners (pros): your business profile, verification status and quote are shown to homeowners you are introduced to.
• Service providers who help us run the Service, such as cloud hosting, email and SMS delivery, payments (Stripe) and analytics. Some are located or store data overseas, including in the United States. We take reasonable steps to ensure they protect your information.
• Authorities where the law requires it.

We do not sell personal information.

5. Your choices and rights

• Hide a project: email us your DA reference and we will remove the project from lead lists.
• Withdraw consent: homeowners can stop further introductions in the app or by emailing us.
• Access and correction: you can ask for a copy of the personal information we hold about you and ask us to correct it.
• Deletion: you can close your account and ask us to delete your information, subject to records we must keep by law (for example tax records).
• Alerts: DA Tracker alerts stop when you unsubscribe or when the application is decided.

6. Security and retention

We use reasonable technical and organisational measures to protect personal information. Verification documents are kept only as long as needed for verification and re-verification. Account information is kept while your account is active and for a reasonable period afterwards. If a data breach is likely to cause serious harm, we will notify you and the OAIC as the law requires.

7. Complaints and contact

Contact us at hello@builderful.com.au. We aim to respond within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy. The date at the top shows the latest version.